Covid and emergency information

Covid 19 information

Our industry is working closely with the Ministry of Health, government agencies, and the Dental Council of New Zealand to ensure that New Zealand continues in its goal to control COVID-19. This means physical distancing, increased infection control measures, and additional precautions.  

Contact tracing

Under Level 1 or 2 we require you to check in for contact tracing purposes. We are using the NZ COVID Tracer App in our clinic.

Download NZ COVID Tracer App: AppStore | GooglePlay

Before your appointment : Wellness screen

Before we can confirm your appointment we will email you with a series of questions to answer and reply to us, ensuring you are healthy and able to attend your appointment safely. The health questionnaire includes these questions (as per Ministry of Health guidelines):

  • A. Do you have a confirmed diagnosis of COVID-19? 
  • B. Are you waiting for a COVID-19 test or the results, or considered a probable case, or been asked to self-isolate? 
  • C. Have you had close contact* with other people in the last 14 days who are probable or confirmed to have COVID-19? Acute respiratory infection symptoms: 
  • D. Do you have new or worsening symptoms of an acute respiratory infection with at least one of the following: o cough o sore throat o shortness of breath o runny nose, sneezing, post-nasal drip (coryza) o loss of smell (anosmia) with or without fever? Overseas travel and close contacts: 
  • E. Have you travelled overseas in the last 14 days? 
  • F. Have you had direct contact with someone in the last 14 days who has travelled overseas? 
  • G. Do you work on an international aircraft or shipping vessel? 
  • H. Do you work or have you recently worked at an international airport or maritime port in areas/conveniences visited by international arrivals? 
  • I. Do you work or have you recently worked in customs, immigration, or at managed quarantine/isolation facilities? 
  • J. Are you a household member or a community contact of aircrew?
  • K. Have you travelled to or from Auckland in the last 14 days?

Please note. Our staff will also be asked the same questions every day.

If you answer YES to any of the questions: under the Dental Council of New Zealand guidelines, while we are in Alert Level 1 or 2 , NO routine treatment can be carried out if a patient is ill / suspected of COVID-19 but we can offer emergency treatment (e.g. if an appliance is causing you pain or inflammation we can see you to alleviate this). Routine orthodontic treatment can begin after consultation and clearance with your GP.

Tips and advice

  • Keep up the oral hygiene! Brush three times a day, followed by interproximal brush use or a WaterPik. As an adjunct, use a fluoride mouth rinse (e.g. Fluoriguard 225ppm) and/or an antibacterial mouth rinse (e.g. Peroxyl), once a day.
  • Maintain a low sugar diet. Where possible minimise snacking on sugars and drinks with added sugar. Fizzy drinks should be avoided in particular.
  • Avoid hard and sticky foodstuffs that could break the brace wire or fracture brackets (debond) off a tooth (e.g. toffees, Minties, ice, pork crackling, corn chips).
  • Elastic and wax supplies: If you are running out of elastics or wax, please email us and we will endeavour to courier some out to you, as stocks allow.

Handling minor orthodontic emergencies at home

– If a bracket breaks off and it is not causing discomfort, then it is not urgent and can be remedied at your next adjustment appointment.

– If a bracket breaks off and/or a wire is sticking out into the your cheeks or gums and is causing pain. I would suggest that you try to remove this wire, by cutting it with some pliers/nail clippers or removing it entirely if you feel comfortable doing so. Please make sure they are cleaned first.

If a bracket with elastics on breaks off, do not wear the elastics on either side until we replace the lost bracket. please call our office to make a appointment.

– If an o-ring comes off this is not an emergency. This can wait for your next adjustment appointment.

If the blue blobs which props your bite open breaks, please be careful with what you eat in the meantime as you may be biting on your brackets, and this may result in the brackets breaking.

During office hours, please call us on 04-385-7213 or email and one of our team who can guide you through an emergency. if its after hours please see below

If you have an emergency outside or office hours please contact your current orthodontist

Dr Wei Lin via email –

Dr Michael Taylor via email –

Stay safe,

The Courtenay Orthodontics teams team